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Confidentiality Request Form

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  2. Confidentiality Request Information

    HOW CAN I PROTECT MY PERSONAL AND ACCOUNT INFORMATION?

    When you opened your residential water utility account, you were given a choice to keep personal information confidential.  If you want to update that choice, please see below.

    The Utilities Code 182.052 of the Texas Statutes provides that a government-operated utility must disclose customer information unless the customer requests in writing, that their information be held confidential. To protect your information:

    1.  Read this information and decide if you want your information protected.

    2.  Complete the attached form found on the back of this document. Check the required box and list your account and address. The account holder, or person whose name is on the bill, must sign the form.

    3.  Click Submit! The form will be automatically forwarded to Utilities Customer Service.

     

    WHAT ELSE SHOULD I KNOW?

    1.  The Texas Utilities Code 182.052 has allowed the protection of “personal information” upon the customer’s request. Personal information is defined as an individual’s address, telephone number, or social security number. It does not include entity or commercial protection.

    2.  Senate Bill 2 went into effect as of September 2001. This bill allows an individual to request that usage, and amounts billed or collected be maintained as confidential. This protects individuals only.

     

    WHAT DO I DO IF I WANT INFORMATION TO BE RELEASED?

    If you have elected to protect your information, Utilities Customer Service will release that information only upon your request. A written consent must be submitted to Utilities Customer Service. You should indicate what information you want released, and the specific party authorized to receive the information. This allows you the flexibility to control the release of your account information. 

    Forms are readily available online below or in Utilities Customer Service. Or you can call and we will send a form to you for your convenience. If you are not sure what decision to make, you can review the laws through www.capitol.state.tx.us/. 

     

    ARE THERE ANY EXCEPTIONS TO THE PROTECTION OF THE INFORMATION?

    Yes! The Texas Statutes Utility Code, Chapter 182.054, requires us to release information to certain entities. The following is taken from that Chapter: Chapter 182 does not prohibit a government-operated utility from disclosing personal information in a customer's account record to:

    1. an official or employee of the state, a political subdivision of the state, or the United States acting in an official capacity;

    2. an employee of a utility acting in connection with the employee's duties;

    3. a consumer reporting agency;

    4. a contractor or subcontractor approved by and providing services to the utility, the state, a political subdivision of the state, or the United States;

    5. a person for whom the customer has contractually waived confidentiality for personal information; or

    6. another entity that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service for compensation.

     

     


  4. Confidentiality Request Form
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  21. Electronic Signature Agreement*

    By checking the "I agree" box below, you agree and acknowledge that 1) your request will not be signed in the sense of a traditional paper document, 2) by signing in this alternate manner, you authorize your electronic signature to be valid and binding upon you to the same force and effect as a handwritten signature, and 3) you may still be required to provide a traditional signature at a later date.

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