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Posted on: December 31, 2019

Monthly Customer Service closures for 2020

The Customer Service counters at City Hall will be closed for monthly staff training from 1 to 2 p.m. the second Tuesday of each month in 2020. As such, the closures will occur on the following dates:

  • Jan. 14;
  • March 10;
  • April 14;
  • May 12;
  • June 9;
  • July 14;
  • Aug. 11;
  • Sept. 8;
  • Oct. 13;
  • Nov. 10; and
  • Dec. 8 (1 to 3 p.m.)

Residents wishing to make a utility payment during those dates and times may do so by accessing their account online; calling the automated phone system at 972-625-2741 (option 4); visiting a Fidelity Express location; or by utilizing the night deposit box on the north side of City Hall, 6800 Main St.

Customers seeking permit applications and requirement sheets may find those online as well.

As a reminder, Customer Services is open on a new schedule in 2020: 7:30 a.m. to 5:30 p.m. Monday through Thursday; 7:30 to 11:30 a.m. Friday.

For more information, call Customer Services at 972-625-2741 or by email.

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