Utility Billing Customer Service
The Colony is currently under Phase 1 Drought Contingency Plan
**After Hours Water and Sewer Emergency 972-625-4471**
**City offices and facilities will be closed on Thursday and Friday, November 23-24, 2023. There will be no trash/recycle services on Thursday, November 23, 2023. Thursdays trash/recycle moves to Friday the 24th and Fridays trash/recycle moves to Saturday the 25th. Monday thru Wednesday will be serviced as normal.
**City offices and facilities will be closed Monday and Tuesday, December 25-26, 2023 as well as Monday, January 1, 2023. There will be no trash services on Monday, December 25th or Monday, January 1st. Mondays services will move to Tuesday, Tuesday will move to Wednesday, Wednesday will move to Thursday, Thursday will move to Friday and Friday will move to Saturday for both Christmas and New Years week.
You can sign up for city "news" alerts to your email via this link below:
Residents choosing to conduct in-person business will be permitted into these facilities during regular business hours: 7:30 a.m. to 5:30 p.m. Monday through Thursday; 7:30 to 11:30 a.m. Friday.
Customer Service Business Hours:
Monday-Thursday 7:30am-5:30pm and Friday 7:30am-11:30am
After Hours Water/Sewer Emergency #: 972-625-4471
Utility billing is responsible for billing and collection of residential and commercial bills for water, sewer, sanitation, and recycling accounts, as well as the collection of building permit fees.
Bill Payment Options
Online Payment via Visa/Master/AMEX card ($1.25 fee)
Automated Phone via Visa/Master/AMEX card (Beginning November 1, 2023, $1.25 fee), 972-625-2741 option 4)
Night Deposit (no fee, North side of City Hall)
Fidelity Express Locations Cash only ($1.50 fee)
Auto Draft via Visa/Master/AMEX Card ($1.25 fee)
Auto draft via Bank account (routing and account number) (no fee)
Mail to/visit office: 6800 Main St., The Colony, TX 75056
You may send payment via your bank's online bill pay service as well. Please make sure to schedule in advance to reach us by your due date to avoid late fees.
E-statements available: Register Online
Military Veteran and Active Duty Water & Sewer Discount Program
Service requests must be received no later than a business day prior to the business day service is requested to start. Applications received outside of business hours will be processed the next business day. Same day appointment $20 (pending availability) .
Please choose a link below to begin your service request. Once you have submitted your request, if you have not received a call from customer service within one hour during normal business hours, please contact Customer Services (972-625-2741 option 0) to confirm/complete the request.
Application Fee-New Service $20
No Show Fee (Each Missed Appointment) $20
Transfer Fee (The Colony to The Colony/Same Occupants) $25
Deposits for residential properties (due at time of application):
$75 owner (amount may be higher based on past history)
$150 for renter (amount may be higher based on past history)
Deposits for commercial properties (due at time of application):
$1,000 for irrigation meters
Domestic commercial meters dependent on business type (contact business office)
Hydrant meters $1,850
Disconnect for non-payment information
Water is disconnected after two (2) bills are past due. In order to restore service, the full balance, disconnect fee of $20 and deposit increase up to $100 is due in full each time water is disconnected for non-payment. Payments to restore service must be made during business hours.
If you are in need of an extension to avoid disconnect, please contact 972-625-2741 option 0 prior to disconnect date listed on your late notice to determine if you are eligible for an extension. Extension agreements may not be granted after service has been disconnected for non-payment. If an extension agreement is not fulfilled by date and terms, no further extensions will be granted for a period of one (1) year.
Payments received after the due date are subject to a 15% late fee.
Returned Payment Fee
Payments that are returned as non-sufficient funds, closed account, etc. are subject to a $25 fee.
Residential Trash and Recycle Rates
*Deposit refunds of less than $1.00 on closed account will require written request from customer.