Utility Billing Customer Service

***Late Notice Format has changed from postcards to statement format***

Utility Administration is responsible for billing and collection of residential and commercial bills for water, sewer, sanitation, and recycling accounts, as well as the collection of inspection department fees.

Bill Payment Options

 Online Payment ($1.25 fee) 

Automated Phone IVR (no fee, 972-625-2741 option 4)

Night Deposit (no fee, North side of City Hall)

 Fidelity Express Locations  ($1.50 fee)

Auto Draft (no fee, Visa/Master Card or Bank account) 

Mail to/visit office: 6800 Main St., The Colony, TX 75056

E-statements available: Register Online

Service Requests

Service requests must be received no later than a business day prior to the business day service is requested to start.  Applications received outside of business hours will be processed the next business day. Same day appointment $20 (pending availability) .

Please choose a link below to begin your service request.  Once you have submitted your request, please contact Customer Services (972-625-2741 option 0) during business hours to complete the request.  

Application Fee-New Service $20

No Show Fee (Each Missed Appointment) $20

Transfer Fee (The Colony to The Colony) $25

Deposits for residential properties (due at time of application): 

$75 owner (amount may be higher based on past history) 

 $150 for renter (amount may be higher based on past history) 

Deposits for commercial properties (due at time of application):

$1,000 for irrigation meters

Domestic commercial meters dependent on business type (contact business office)

Hydrant meters $1300