Recommendations & Complaints

The Colony Police Department is dedicated to providing the best police service possible to the community. Police employees are carefully selected, held to the highest standards, and provided with the best training possible in order to provide quality law enforcement services.

We document all commendations, and they are placed in the employee’s file. If you would like to recognize an employee, you are more than welcome to send an email to the on-duty supervisor, or the Professional Standards Sergeant, Aaron Woodard, at [email protected].

You may also mail your commendation to: 

The Colony Police Department
 Professional Standards Unit

5151 N. Colony Blvd.
The Colony, TX 75056.

You may have an occasion to lodge a complaint about The Colony Police Department or one of its members. In order to be responsible to you, we are providing the following information about how you can file a complaint, how a complaint is investigated, and its result.  Complaint Process (PDF)

Complaints must generally be made within 30 days of the incident unless there are special circumstances that exist.  The person who was wronged must file the complaint; other people may give statements as witnesses.   

File a Complaint Against an Employee with The Colony Police

  • Contact an on-duty Supervisor at 972-625-1887.

  • Contact the Professional Standards Unit during regular business hours at 972-624-3925.

  • Complete a Complaint Form (PDF) and submit.

  • To submit a complaint form, complete the form from your computer, print, sign, and mail this form to the police department at:

    The Colony Police Department
     Professional Standards Unit

    5151 N. Colony Blvd.
    The Colony, TX 75056

    You may also email the form to [email protected].  

    Based on available facts, the complaint is classified in one of four categories:

  • Sustained: The allegation is true and the action of the employee was inconsistent with department rules and procedures

  • Not Sustained: There isn’t enough evidence to prove or disprove the allegation

  • Unfounded: The incident did not occur or the affected employee was not involved

  • Exonerated: The incident occurred, but the conduct or action was lawful, proper and in accordance with department rules and procedures.

     If the complaint is sustained, or proven true, the employee will receive appropriate discipline and/or training.  The Department employs progressive disciplinary measures that include documented oral counseling, written reprimand, suspension, demotion, and termination. 

    False Complaints:

  • Filing a false complaint against a police employee is a violation of the Texas Penal Code, Section 37.02. If a person knowingly and intentionally makes a false statement under oath, or swears to the truth of a false statement previously made under oath, a person may be found guilty and punished by a fine up to $4,000, confinement in jail up to one year, or by both fine and imprisonment.