Coronavirus/COVID-19 Library FAQs

COVID-19 Frequently Asked Questions

Q. Is the Library open?

The Library is open by appointment for computer use and browsing Tuesday through Saturday, 10 a.m. to 6 p.m. Computers can be reserved for up to an hour at a time and browsing appointments can be made for up to 30 minutes at a time. Computer assistance and other in-person services are limited. 

Please call 972-625-1900 ext. 3 to book an appointment. Curbside pickup is strongly encouraged for picking up library materials and printouts when possible.

Q. Can I return my library materials?

Please return library materials to our outside book drop. Items will be quarantined for 3 business days to ensure safe handling before being checked in. 

Q: What happens if my library card is expired?

Your library card can be renewed over the phone. Please contact Circulation at 972-625-1900 ext. 2.

Q: What if I don’t have a library card?

To access our digital collections, you can register for a 90-day temporary library card through our online catalog. This card will allow you to access most of our online resources. 

To register for a permanent card, please visit the library Tuesday through Saturday, 10 a.m. to 5 p.m. and bring a valid photo ID. Appointments are not required to register for a library card but if you would like to browse for library materials during your visit, please call 972-625-1900 ext. 3 to set up a browsing appointment. 

Q: What if I have a question?

We’re here for you! Call or email Tuesday-Saturday, 10 a.m. to 6 p.m.

Circulation questions:
972-625-1900, ext. 2
circulation@thecolonypl.org

Reference questions:
972-625-1900, ext. 3
reference@thecolonypl.org


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