COVID-19 FAQs

COVID-19 Frequently Asked Questions

Got questions? We’ve got answers! Here’s a quick FAQs list for library materials and services during our closure:

Q. Can I return my library materials?
A:  You may return any items you no longer need via the drive-thru book drop on the South side of the building. Please do not return kits or fishing gear via the book drop. Contact 972-625-1900 ext. 2 for instructions on how to return these items. If you are exhibiting any symptoms of COVID-19, are quarantined, or are in close contact with someone who has COVID-19, please email us at circulation@thecolonypl.org or contact us at 972-625-1900 ext. 2.  

Q: Will my items be overdue?
A: All recently due items will be automatically renewed until we re-open.

Q: Can I place holds through the catalog?
A: Holds my be be placed through our online catalog or by calling 972-625-1900 ext 2. Library staff will notify you when your items are ready. Curbside pickup is available Tuesday through Saturday, 10 a.m. to 5 p.m. 

Q: What happens if my library card is expired?
A: All expired cards, as well as those due to expire by May 31st, are being automatically extended until September.

Q: What if I don’t have a library card?
A: No card? No problem! You can register for a 90-day temporary library card online. This card will allow you to access most of our online resources.

Q: What if I have a question?
A: We’re here for you! Call or email Tuesday-Saturday, 10 a.m. to 6 p.m.

Circulation questions:
972-625-1900, ext. 2
circulation@thecolonypl.org

Reference questions:
972-625-1900, ext. 3
reference@thecolonypl.org