COVID-19 FAQs

COVID-19 Frequently Asked Questions

Got questions? We’ve got answers! Here’s a quick FAQs list for library materials and services during the pandemic:

Q. Is the Library open?

The Library is currently open by appointment, Tuesday through Saturday, 10 a.m. to 6 p.m., with limited services. Browsing appointments may be up to 30 minutes and Computer-Use appointments may be up to 90 minutes. Study space is not available at this time. In-person computer assistance is limited. Face coverings must be worn and social distancing guidelines followed at all times while inside the library for the safety of patrons and staff. 

Drive-thru pickup is strongly encouraged for picking up library materials, printouts, and craft kits when possible. 

Q. Can I return my library materials?

You may return any items you no longer need via the drive-thru book drop on the South side of the building. Items will be quarantined for 3 days before check-in. Please do not return kits or fishing gear via the book drop. Contact 972-625-1900 ext. 2 for instructions on how to return these items. If you are exhibiting any symptoms of COVID-19, are quarantined, or are in close contact with someone who has COVID-19, please email us at circulation@thecolonypl.org or contact us at 972-625-1900 ext. 2.  

Q: Can I place holds through the catalog?

Holds my be be placed through our online catalog or by calling 972-625-1900 ext 2. Library staff will notify you when your items are ready. Drive-thru pickup is available Tuesday through Saturday, 10 a.m. to 6 p.m. 

Q: What happens if my library card is expired?

Regular cards can be renewed by phone or email. Contact Circulation at circulation@thecolonypl.org or 972-625-1900 ext. 2 and verify the following information:  your name and library card number, address, telephone number(s), and email address.  

For E-cardholders, please bring your valid photo ID to the library 10 am-6 pm Tuesday-Saturday to get your permanent library card. E-cards are temporary, so we are unable to renew it as an e-card at this time. Please contact circulation@thecolonypl.org or at 972-625-1900  ext. 2 with any questions.

Q: What if I don’t have a library card?

To register for a permanent library card, please visit the library Tuesday-Saturday, 10 a.m. to 6 p.m. Appointments are not required for card registration; just let the lobby attendant know you are registering for a library card. However, if you would like to browse for library materials or use a library computer during your visit, please schedule an appointment by calling 972-625-1900 ext. 3. 

Q: What if I have a question?

We’re here for you! Call or email Tuesday-Saturday, 10 a.m. to 6 p.m.

Circulation questions:
972-625-1900, ext. 2
circulation@thecolonypl.org

Reference questions:
972-625-1900, ext. 3
reference@thecolonypl.org